Support
In a perfect world, every company would have software experts on their staff answering the myriad of questions that arise on a daily basis. With System Support Management, it is like having a full-time expert on staff, ready to answer any question, at a tiny fraction of the cost.
Type of Support
System Support Management user support can dramatically increase the productivity of your users. In addition to quickly resolving problems, we actively work with users to help them get more from their applications. Most users aren't familiar with every nuance of the programs they use. For example:
- How do I do a mail merge in Microsoft Word?
- How do I write a query in Microsoft Access?
- How do I print mailing labels?
- How do I send a mass email?
The list of questions that arise is endless. Many users spend hours experimenting on their own. Not only is this an expensive waste of time, it often ends with the user performing the task incorrectly or less efficiently.
Screen Sharing
As part of the process of supporting users, our staff may request access to view the user's screen. If granted, the support person and the user will work through the issue together, each looking at the user's screen with both being able to use the mouse and keyboard. It's as if our support person is sitting right next to them.
Response Time
There are no hold times. Support phone calls are answered immediately by our staff. Off hours, users submit their request online through a simple form.
Availability
Our support team remains available to our customers 24 hours a day, every day of the year. To speak to someone about a support issue, please call 877-393-0052 or send an e-mail to support@systemsupportmgt.net.
Unlimited support requests
There is no limit to the number of support requests for any user.
